Lockout
Locked your keys in the car? We'll get you in
You shut the door and the keys are on the seat. A driver comes to the car and gets it open, using non-destructive entry methods whenever possible, so you don't end up with a broken window. Call or send a request.
Lockout from $50 + $19 dispatch
Service price
- Keys locked in the trunk$120
- Dispatch fee, once per job
- + $19
Service prices are plus a $19 dispatch fee charged once per job. Dispatch confirms the final price for your vehicle and location before a driver is sent.
Questions about pricing? Call (945) 412-1215Check these before you call
A jammed door or a dead fob can leave you outside the car too, so tell dispatch exactly what you're facing. Skip the coat hanger and the shoelace: they scratch paint, tear door seals and can set off the alarm. First, a few quick checks:
- Try every door, and the trunk or hatch, in case one isn't locked.
- Make sure the keys really are inside, and not in a coat or back where you last stopped.
- If someone can bring a spare key quickly, that may be the fastest way in.
- If your car has a phone app that unlocks it, try that before you call.
- If the engine is running, tell dispatch.
Proving the car is yours
The driver confirms the car is yours before opening anything, for everyone's safety. Have your ID ready, or another way to show the vehicle is yours. Dispatch will also ask for the year, make and model, and where the car is parked.
The goal is to get in without leaving a mark. That is why drivers reach for non-destructive entry first, rather than breaking a window.
Keys in the cabin or in the trunk
Opening the vehicle so you can reach keys in the cabin is from $50, plus a $19 dispatch fee charged once. If the keys are locked in the trunk, that is a separate job at $120 plus the fee, so tell dispatch which one you have.
The two prices differ because they are two different jobs. Trunk access takes longer and needs different tools than opening a door, and the price matches the work. Dispatch confirms the figure for your vehicle before a driver is sent.
If anyone is inside the car
A child or pet locked inside is an emergency. If they're in danger, call 911 first, before you call us. For anything else, tell dispatch what you can see and where the car is parked, and we text or call when the driver is on the way.
What happens after you call or send a request
- 1. Send a request or callShare your location, the vehicle and what happened. No account and no membership.
- 2. Hear the price firstDispatch confirms the service price and the $19 dispatch fee for your vehicle before a driver is sent.
- 3. Hear when they're on the wayWe text or call you when your driver is heading to you. Average arrival is 30 minutes; actual time depends on location and traffic.
- 4. Fixed where the car sitsDriveway, parking lot, garage or shoulder: there's no shop to get to.
Common questions
Drivers use non-destructive entry methods whenever possible.
ID, or another way to prove the vehicle is yours. For everyone's safety the driver confirms ownership before unlocking anything.
A dead fob can leave you stuck, yes. Tell dispatch what's happening and what the car does when you use the door handle or the fob.
If they're in danger, call 911 first. Don't wait for a driver.
It covers sending a technician to your location. It's $19, charged once per job.