EV lockout
Locked out of a Tesla or other EV
Many electric cars have no traditional key to lock inside: a phone, a key card or a fob stands in for it, and any of them can end up on the wrong side of a locked door. Tell us the make and model and that it's electric, and a driver comes to open it.
Lockout from $50 + $19 dispatch
Service price
- Keys locked in the trunk$120
- Dispatch fee, once per job
- + $19
Service prices are plus a $19 dispatch fee charged once per job. Dispatch confirms the final price for your vehicle and location before a driver is sent.
Questions about pricing? Call (945) 412-1215Lockout, or a drained 12-volt battery?
From the sidewalk these look alike, and they need different fixes.
- The car wakes up when you touch the handle or use the app, but the key is inside: that's a lockout.
- The car does nothing at all, with no response from the fob or app and dark screens: the 12-volt battery may be drained. That's a jump start, $49–$75 plus the dispatch fee. Say so when you request.
- The car responds, but the doors still won't open: a dead battery in the fob or a failing latch can cause that. Describe it to dispatch exactly as it happens.
Say what's locked in
Tell dispatch exactly what is inside: the phone, the card, the fob. Some EVs are set to lock themselves when the key walks away, which is how a phone-as-key owner ends up outside.
Opening the vehicle is from $50, plus a $19 dispatch fee charged once. If the keys are locked in the trunk, that's a separate job at $120.
Proving it's yours
The driver confirms the car is yours before opening anything. Have ID ready, or another way to show the vehicle is yours. If your phone is the key and it's locked inside, your wallet may be too, so say so when you call.
If someone else has the car's app, or a second key card, they may be able to unlock it. A quick call to them can save you the lockout fee.
What to expect
Non-destructive entry methods are used whenever possible. Give the year, make and model, and note that it's electric, so dispatch knows what it's sending a driver to. Dispatch confirms the price before a driver is sent, and we text or call when the driver is on the way.
Don't force a door or pry at the window while you wait. Modern doors and their sensors are easy to damage, and it won't get you in any faster.
What happens after you call or send a request
- 1. Send a request or callShare your location, the vehicle and what happened. No account and no membership.
- 2. Hear the price firstDispatch confirms the service price and the $19 dispatch fee for your vehicle before a driver is sent.
- 3. Hear when they're on the wayWe text or call you when your driver is heading to you. Average arrival is 30 minutes; actual time depends on location and traffic.
- 4. Fixed where the car sitsDriveway, parking lot, garage or shoulder: there's no shop to get to.
Common questions
Drivers use non-destructive entry methods whenever possible. Tell dispatch the year, make and model, and that it's electric.
ID or another way to prove the vehicle is yours. The driver confirms ownership before unlocking anything.
It might be a drained 12-volt battery instead, which is a jump start job. Tell dispatch what the car does when you touch the handle or use the app.
from $50 for opening the vehicle, plus the $19 dispatch fee, charged once per job. Keys locked in the trunk are $120.